To create a mandate:
Click on the main menu.
Select “Mandate” - “New Mandate”.
Fill in the mandate form. Fields with * are mandatory.
Tick on the Terms and Conditions checkbox.
Click on “Proceed to FPX”.
The page will be redirected to the customer’s online banking portal to complete the authorisation. Customers can choose between their current account, savings account or credit card account when completing the authorisation.
Fields on the mandate form:
Note that the Expiry Date must be set to be after the final collection date for the final payment to be successfully collected. We recommend a few days after, in case there will be collection retries.
Note that Max Amount per DD transaction sets the limit for each collection, while Collection Amount is the expected amount to be collected from the customer each time. Max Amount per DD transaction can only be changed by performing maintenance on the mandate.
If merchants/customers choose Save & Email/Whatsapp, the mandate will not be authorised yet. The mandate will be saved and an email/Whatsapp message containing a link to authorise the mandate will be sent to the customer.